Privacy Policy
Effective: October 1, 2019
WELCOME TO NGAGE!
When you use our services, you are trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control. Ngage believes you should always know what data we collect from you and how we use it, and that you should have meaningful control over both. We want to empower you to make the best decisions about the information that you share with us. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.
Ngage is a public service; therefore, content posted is immediately viewable and searchable by anyone. When you use Ngage, even if you are just browsing, at minimum we receive some personal information from you like the type of device you are using and your internet protocol (IP) address. Any information we obtain is used for keeping your account secure and showing you more relevant content. You have control through your settings to limit the data we collect from you and how we use it, and to control things like account security, marketing preferences, applications (apps) that can access your account, and address book contacts you have uploaded to Ngage.
In addition to the information you share with us, we use your content, content you have read, Liked, or Disliked, and other information to determine what topics you’re interested in, your age, the languages you speak, and other signals to show you more relevant content. We give you transparency into that information, and you can modify or correct it at any time. If you have questions about this policy, how we collect or process your personal data, or anything else related to our privacy practices, we want to hear from you.
ACCOUNT INFORMATION
You do not have to create an account to use some of our features; however, if you do create an account, you must provide us with some personal data so that we can provide our service to you. The minimum information you must provide is a display name, a username, a password, and an email address or phone number. Your display name is always public; you can use either your real name or a pseudonym. You can also create and manage multiple Ngage accounts to express different parts of your identity.
ADVERTISING REVENUE
Advertising revenue allows us to support and improve our service. We use the information described in this Privacy Policy to help make our advertising more relevant to you, to measure its effectiveness, and to help recognize your devices to serve you ads when you are on and off Ngage. Our advertising partners and affiliates share information with us such as browser cookie IDs, mobile device IDs, hashed email addresses, demographic or interest data, and content viewed, or actions taken on a website or app. Some of our advertising partners also enable us to collect similar information directly from their website or app by integrating our advertising technology.
Ngage adheres to the Digital Advertising Alliance (DAA) Self-Regulatory Principles for Online Behavioral Advertising (also referred to as “interest-based advertising”) and respects the DAA’s consumer choice tool for you to opt out of interest-based advertising at https://optout.aboutads.info. In addition, we strictly prohibit advertising that target based on categories that we consider sensitive or are prohibited by law, such as race, religion, politics, sex life, or health. If you are an advertiser or a prospective advertiser, we process your personal data to help offer and provide our advertising services.
AFFILIATES
We may receive information about you from third parties who are not our advertising partners who help us evaluate the safety and quality of the content on our platform and other services you link to your Ngage account. That other service may send us information about your account on that service; we use the information to provide you features like cross-posting or cross-service authentication, and to operate our service. For integrations that Ngage formally supports, you may revoke this permission at any time from your application settings; for other integrations, please visit the other service you have connected to Ngage.
BROWSER PERSONALIZATION
When you use a browser on a device to log into Ngage, we will associate that browser or device with your account for the purposes of authentication, security, and personalization. Subject to your settings, we may also associate your account with the browsers or devices other than those you normally use to log into Ngage (or associate your logged-out device or browser with other browsers or devices). We do this to operate and personalize our service. For example, if you visit websites with apparel content, we may show you clothing-related ads.
CHANGE OF OWNERSHIP
If Ngage is involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your personal data may be sold or transferred as part of that transaction. This Privacy Policy will apply to your personal data as transferred to the new entity. We may also disclose personal data about you to our corporate affiliates in order to help operate our services and our affiliates’ services, including the delivery of ads.
CHILDREN
Ngage is not directed to children, and you may not use our service if you are under the age of 13. You must also be old enough to consent to the processing of your personal data in your country (in some countries we may allow your parent or guardian to do so on your behalf.
COMMUNICATIONS
Ngage provides certain features that let you communicate more privately or control who sees your content. When you communicate with others by sending or receiving Direct Messages (DM), we will store and process your communications and information related to them. We also use information about whom you have communicated with and when (but not the content of those communications) to better understand the use of our service, to protect the safety and integrity of our service, and to show more relevant content through our service. We share the content of your Direct Messages with the people you have sent them to; we do not use them to target you for ads. Note that if you interact in a way that would ordinarily be public with Ngage content shared with you via Direct Message, those interactions will be public. When you use features like Direct Messages to communicate, recipients will have their own copy of your communications, even if you delete your copy of those messages from your account. Note, these messages may have been duplicated, stored, or re-shared as well.
CONTACT INFORMATION
We use your contact information, such as your email address or phone number, to authenticate your account and keep it, and our services, secure, and to help prevent spam, fraud, and abuse. We also use contact information to personalize our services, enable certain account features, and to send you information about our service. If you provide us with your phone number, you agree to receive text messages from Ngage to that number as your country’s laws allow. Ngage also uses your contact information to market to you as your country’s laws allow, and to help others find your account if your settings permit, including through third-party services and client applications. You can use your settings to control the notifications you receive from Ngage.
You can also unsubscribe from a notification by following the instructions contained within the notification. You can choose to upload and sync your address book on Ngage so that we can help you find and connect with people you know and help others find and connect with you. We also use this information to better recommend content to you and others. If you do, we will recommend other accounts or content to you or to recommend your account or content to others. If you contact us, we will keep the content of your message, and your contact information to respond to your request.
COOKIES
A cookie is a small piece of data that is stored on your computer or mobile device. Like many websites, Ngage uses cookies and similar technologies to collect additional website usage data and to operate our services. Cookies are not required for many parts of our services such as searching and looking at public profiles. Although most web browsers automatically accept cookies, many browsers’ settings can be set to decline cookies or alert you when a website is attempting to place a cookie on your computer. However, some of our services may not function properly if you disable cookies.
When your browser or device allows it, we use both session cookies and persistent cookies to better understand how you interact with our services, to monitor aggregate usage patterns, and to personalize and otherwise operate our services such as by providing account security, personalizing the content we show you including ads, and remembering your language preferences. We do not support the Do Not Track browser option.
DEVELOPERS
If you access our application program interfaces (APIs) or developer portal, we process your personal data to help provide our services. You can update your data by contacting us directly as described in this Privacy Policy.
INFORMATION ACCESS
If you have registered an account on Ngage, we provide you with tools and account settings to access, correct, delete, or modify the content you provided to us and associated with your account.
INFORMATION CONTROL
Your Privacy and safety settings let you decide:
INFORMATION DELETION
We keep Log Data for a maximum of 24 months. When deactivated, your Ngage account, including your display name, username, and public profile, will no longer be viewable on Ngage. For up to 30 days after deactivation it is still possible to restore your Ngage account if it was accidentally or wrongfully deactivated. Keep in mind that search engines and other third parties may still retain copies of your public information, even after you have deleted the information from our service or deactivated your account.
INFORMATION MANAGEMENT
You control the content you share with us. You can access or rectify this content at any time. You can also deactivate your account. We also provide you tools to object, restrict, or withdraw consent where applicable for the use of content you post to Ngage. And we make the data you shared through our services portable and provide easy ways for you to contact us.
INFORMATION OF A NON-PERSONAL NATURE
We share or disclose non-personal data, such as aggregated information like the total number of times people engaged with a post, the number of people who clicked on a particular link or voted on a poll, the content that people are posting about in a particular location, or reports to advertisers about how many people saw or clicked on their ads.
INFORMATION OF PUBLIC INTEREST
Notwithstanding anything to the contrary in this Privacy Policy or controls we may otherwise offer to you, we may preserve, use, or disclose your personal data if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to protect the safety or integrity of our platform, including to help prevent spam, abuse, or malicious actors on our services, or to explain why we have removed content or accounts from our services; to address fraud, security, or technical issues; or to protect our rights or property or the rights or property of those who use our services. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your personal data.
INFORMATION SHARED BY YOU
You must have an account to use Ngage. To establish an account, you must provide certain information for you to upload or share your content. When you choose to share the information, we collect and use it to operate and improve our service.
INFORMATION SHARED WITH THE PUBLIC
Your general profile information and content is shared with the public; therefore, you should think carefully about what you make public, especially if it is sensitive information. You are responsible for your Ngage account and other information you provide through our service. In addition to your information being public, we use various technologies to make that information available to authorized consultants for the purpose of analyzing what people are saying on Ngage.
INFORMATION SHARING
We share your information with your consent or at your direction, such as when you authorize a third-party web client or application to access your account or when you direct us to share your feedback. If you have shared information with someone else who accesses Ngage through a third-party service, keep in mind that the information may be shared by the third-party service. Subject to your settings, we also provide certain third parties with personal data to help us offer or operate our service. We also share device identifiers, along with the interests or other characteristics of a device or the person using it, to help advertising partners decide whether to serve an ad to that device or to enable them to conduct marketing, brand analysis, interest-based advertising, or similar activities. The information we share with these partners does not include your name, email address, phone number, or Ngage username, but some of these partnerships allow the information we share to be linked to other personal information if the partner gets your consent first.
INTERNET SERVICE PROVIDERS (ISPs)
We engage internet service providers (ISPs) to perform functions and provide services to us in the United States and other countries. In fact, we use a variety of third-party services to help operate our services, such as hosting our network and to help us understand the use of our services, such as Google Analytics. We may share your private personal data with such service providers subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions. We share your payment information with payment services providers to process payments; prevent, detect, and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of credit and debit cards.
LINKS
In order to operate our service, we keep track of how you interact with links across our services. This includes links in emails we send you and links that appear on other websites or mobile applications. If you click on an external link or ad on our service, that advertiser or website operator might figure out that you came from Ngage, along with other information associated with the ad you clicked such as characteristics of the audience it was intended to reach. They may also collect other personal data from you, such as cookie identifiers or your IP address.
LOCATION INFORMATION
Ngage requires information about your signup and current location; this information is usually obtained from signals such as your internet protocol (IP) address or device settings. We collect this information to securely and reliably set up and maintain your account and to provide our service to you. Based on your settings, we may collect, use, and store additional information about your location to operate or personalize our services to include more relevant content like local trends, stories, ads, and suggestions for you to follow.
LOG DATA
We receive information when you view content on or otherwise interact with our service, which we refer to as “Log Data,” even if you have not created an account. In other words, when you visit our websites, sign in, interact with our email, use your account, or visit a third-party service that includes Ngage content, we receive information about you. The Log Data will include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information, search terms, and cookie information. We also receive Log Data when you click on, view, or interact with links on our service.
Ngage uses Log Data to operate our service and to ensure they are secure, reliable, and robust. We use Log Data to protect the security of accounts and to determine what content is popular on our services. We also use this data to improve the content we show you, including ads. We also use the information you provide and the data we receive to make inferences like what topics you may be interested in, how old you are, and what languages you speak. This helps us better design our services for you and personalize the content we show you, including ads.
We do not associate Log Data with your name, email address, phone number, or username, and we delete, obfuscate, or aggregate it after no longer than 60 days. We do not collect this data from browsers that we believe are in the European Union (EU) or the European Free Trade Association (EFTA) States.
PAYMENT INFORMATION
You may provide us with payment information, including your credit or debit card number, card expiration date, CVV code, and billing address, in order to purchase offerings provided as part of our services.
PRIVACY POLICY CHANGES
We may revise this Privacy Policy from time to time. The most current version of the policy will govern our processing of your personal data and will always be at https://www.ngage.cloud/privacy. If we make a change to this policy that, in our sole discretion, is material, we will notify you via email to the email address associated with your account. By continuing to access or use the service after those changes become effective, you agree to be bound by the revised Privacy Policy.
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