FAQs
Last modified: October 1, 2019
HOW DOES NGAGE PROTECT MY PRIVACY AND KEEP MY INFORMATION SECURE?
We know security and privacy are important to you, and they are important to us, too. We make it a priority to provide strong security and give you confidence that your information is safe and accessible when you need it.
We’re constantly working to ensure strong security, protect your privacy, and make Ngage even more effective and efficient for you. Hundreds of millions of dollars are spent every year on security, and world-renowned experts are employed in data security to keep your information safe. We also build easy-to-use privacy and security tools like Ngage Dashboard, 2-step verification and Advertisement (Ads) Settings. So, when it comes to the information you share with Ngage, you’re in control.
You can learn more about safety and security online, including how to protect yourself and your family online, through the Ngage online assistant. Learn more about how we keep your personal information private and safe, and put you in control.
HOW CAN I REMOVE INFORMATION ABOUT MYSELF FROM NGAGE'S SEARCH RESULTS?
Ngage search results reflect the content publicly available on the web. Search engines can’t remove content directly from websites, so removing search results from Ngage wouldn’t remove the content from the web. If you want to remove something from the web, you should contact the webmaster of the site the content is posted on and ask him or her to make a change. Once the content has been removed and Ngage has noted the update, the information will no longer appear in Ngage’s search results. If you have an urgent removal request, you can visit our online assistant for more information.
ARE MY SEARCH QUERIES SENT TO WEBSITES WHEN I CLICK ON NGAGE'S SEARCH RESULTS?
In some cases, yes. When you click on a search result in Ngage Search, your web browser also may send the Internet address, or URL, of the search results page to the destination webpage as the Referrer URL. The URL of the search results page may sometimes contain the search query you entered. If you are using SSL Search (Ngage’s encrypted search functionality), under most circumstances, your search terms will not be sent as part of the URL in the Referrer URL. There are some exceptions to this behavior, such as if you are using some less popular browsers. For more information about SSL Searches contact the online assistance. In addition, advertisers may receive information relating to the exact keywords that triggered an Ad click.
HOW DO I REPORT INAPPROPRIATE OR ABUSIVE BEHAVIOR/THINGS ON NGAGE (EXAMPLE: NUDITY, HATE SPEECH, THREATS, HARRASSMENT, BULLYING, VIOLANCE)?
We're sorry you're having a bad experience on Ngage, and we want to help. If you want to report something that goes against our Community Standards (example: nudity, hate speech, threats, harassment, bullying, violence), use the Report link near the post, photo or comment to report it to us.
If you want to report something that goes against our Community Standards, but you don't have an account or can't see the content (example: someone blocked you), you can contact the online assistant.
Remember that you should contact local law enforcement if you ever feel threatened by something you see on Ngage.
Please keep in mind that something you don't like on Ngage may not go against our Community Standards. Learn how you can avoid content you don't like on Ngage below.
WHAT SHOULD I DO IF I SEE SOMETHING I DON'T LIKE ON NGAGE?
If you see something on Ngage you don't like, you have a few options:
Please keep in mind that something you don't like on Ngage may not go against our Community Standards (example: nudity, hate speech, threats, harassment, bullying, violence).
Note: If you want to report something that goes against our Community Standards (example: nudity, hate speech, threats, harassment, bullying, violence), but you don't have an account or can't see the content (example: someone blocked you), you may contact the online assistant to help you.
HOW DO YOU HANDLE ABUSE REPORTS?
When something gets reported to Ngage, we review it and remove anything that goes against the Ngage Community Standards. We don't include any information about the person who filed the report when we reach out to the reported. Please keep in mind that reporting something to Ngage doesn't guarantee that it will be removed.
If you see something you don't like on Ngage, but you don't think it goes against the Community Standards, learn what you can do. If something isn't working on Ngage, let us know.
If you've reported something, you may have the option to check the status of your report in your Support Inbox. Learn more about how to use your Support Inbox through the online assistant.
WHAT KINDS OF INFORMATION DOES NGAGE COLLECT?
The type of information Ngage collects depend on how you use our service; we collect it to improves our service and to create new services you can benefit from. This information may include but is not limited to: information and content, you provide; network and type of connection; your usage; information about transactions made; things others do and information they provide about you; device Information; and information from partners. We use the information we collect to provide and support the Ngage and related services.
WHAT IS A DAILY ACTIVE USER (DAU)?
Daily Active User (DAU) is a user who take an action within a website within a certain period. You are counted as one DAU, each time you visit our network every twenty-four hours on a given day.
WHAT IS A REGISTERED DAILY ACTIVE USER (RDAU)?
A Registered Daily Active User (RDAU) is a Daily Active User who has chosen to “register” to receive FREE grants and gifts offered by Ngage, and information on the latest innovations in education.
WHAT IS A RELEVANT POST?
Relevant content is content that the web user finds informative, engaging, helpful, or entertaining. When something is relevant, it matters. Its relevance is clear. Relevance is simply the noun form of the adjective "relevant," which means "important to the matter at hand." A “relevant post” is any content that meets this definition and generates a response. Content that is not relevant it will not generate a response.
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